25000 Privacy Policy — How We Protect Your Information

This policy clearly explains how 25000 collects, uses, stores, and protects the personal information of users in Malaysia. Your privacy is our priority.

Effective Date: 1 January 2026

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Policy Contents

  • Information We Collect
  • Purpose of Use
  • Cookies & Tracking
  • Storage & Security
  • Third-Party Sharing
  • User Rights
  • Policy Changes

1. What Information Do We Collect from Users?

When you register or use the25000 platform, we collect several categories of information to ensure our services run smoothly and securely:

  • Account Information: Full name, email address, phone number, date of birth, and encrypted password provided during registration.
  • Identification Information: Copies of identity documents (such as MyKad) may be requested as part of the identity verification process to meet compliance requirements.
  • Payment Information: Details relating to financial transactions in Ringgit Malaysia (RM), including payment method information used (TNG eWallet, FPX, online banking). Full card numbers are not stored on our servers.
  • Device & Browser Data: Your IP address, browser type, operating system, screen resolution, and other technical data are collected automatically when you access the platform.
  • Usage Data: In-platform activity logs including pages visited, games played, session duration, and actions taken within your account.
  • Cookies & Trackers: Data collected through browser cookies to improve user experience and for internal analytics purposes.

2. How Is This Information Used?

25000 uses the information collected solely for the following purposes:

  • Processing account registrations and verifying user identities in accordance with compliance requirements.
  • Processing deposits, withdrawals, and other financial transactions in MYR securely.
  • Providing customer support services and responding to user enquiries.
  • Sending important notifications related to your account, transactions, or policy changes.
  • Detecting and preventing fraudulent activity, money laundering, or unauthorised access.
  • Improving platform performance, the user interface, and the overall experience based on usage patterns.
  • Meeting the legal obligations and regulations applicable to the platform's operations in Malaysia.

We will not use your personal information for third-party marketing purposes or sell it to any external party without your explicit consent.

3. Cookies and Tracking Technologies

25000 uses cookies — small text files stored on your device — to improve platform functionality and your overall experience. Cookies help us remember your preferences, maintain your login session, and understand how users interact with the platform.

There are several types of cookies used:

  • Session Cookies: Active only during your browsing session and automatically deleted when you close your browser. Used to maintain your login status.
  • Persistent Cookies: Stored on your device for a set period to remember your language preference and display settings.
  • Internal Analytics Cookies: Used to analyse platform usage patterns for service improvement purposes. This data is processed in aggregate and does not identify any individual personally.

You can manage cookie settings through your browser. However, disabling cookies may affect certain platform features, including your ability to stay logged in.

4. How Is Your Data Stored and Protected?

25000 takes appropriate technical and organisational measures to protect users' personal information against unauthorised access, loss, misuse, or disclosure. These measures include:

  • Data encryption in transit using industry-standard HTTPS protocol.
  • Passwords are stored in a hashed format that cannot be reversed or recovered.
  • Strict internal access controls to ensure only authorised personnel can access user data.
  • Continuous monitoring to detect any suspicious access attempts.
  • Secure data backups to ensure service continuity.

User data is retained for as long as your account is active, and for a set period after account closure to meet legal and audit requirements. Once the retention period ends, data is securely deleted in accordance with our internal procedures.

5. Sharing Information with Third Parties

25000 does not sell, rent, or share users' personal information with third parties for marketing purposes. However, we may share information with the following parties in limited circumstances:

  • Payment Service Providers: Transaction information is shared with recognised payment providers (such as FPX processors) solely for the purpose of processing your RM transactions.
  • Technical Service Providers: Companies that support the technical operations of our platform may have limited access to data necessary for their tasks, subject to strict confidentiality agreements.
  • Legal Requirements: We may disclose information when required by law, court order, or a competent authority in Malaysia.

In all cases, we ensure that information sharing is kept to the minimum necessary.

6. User Rights Over Personal Information

As a 25000 user in Malaysia, you have the following rights regarding your personal information:

  • Right to Access: You may request a copy of the personal information we hold about you at any time.
  • Right to Rectification: If any of your information is inaccurate or out of date, you have the right to request a correction. Basic details such as your name and phone number can be updated directly through your account panel.
  • Right to Erasure: You may request the deletion of your personal information, subject to our legal obligations to retain certain data. Deletion requests can be submitted to [email protected].
  • Right to Restrict Processing: In certain circumstances, you may request that we restrict how we process your data.
  • Right to Object: You may object to the processing of your data for certain purposes that are not legally required.

To submit any request relating to your privacy rights, please contact us at [email protected].

7. Changes to the Privacy Policy and How to Contact Us

25000 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. When significant changes are made, we will notify users via an on-platform notice or an email to your registered address. The updated effective date will be displayed at the top of this document.

We encourage users to review this page regularly to stay informed about how we manage your personal information. Continued use of the platform after any changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding your privacy and data protection at 25000, please reach out to our support team via:

We are committed to addressing all privacy enquiries in a timely and professional manner.

Have questions about your data privacy at 25000?

Check our FAQs or contact our support team by email at [email protected]. We're here to help.

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